FAQ / Important info

Frequently Asked Questions 

WHO IS THE COMMUNITY MANAGER?

Marc Kennedy

WHAT IS THE NAME OF THE MANAGEMENT COMPANY?

Core Community Management

HOW CAN I CONTACT CORE COMMUNITY MANAGEMENT?

See the contact page of the website

WHEN ARE THE HOA MEETINGS HELD?

The meetings are held monthly via confrence call.  If you would like to attend please check the calendar on the website for the date or contact Core Community Management. The Annual meeting of the homeowners is usually held in January.  

WHAT HAPPENS IF THERE IS A LEAK COMING FROM THE EXTERIOR OF MY UNIT AND IT DAMAGES THE INSIDE OF MY UNIT?

If a leak comes from the exterior of your unit the HOA will fix the repair of the exterior.  The resulting damage of the leak will be the homeowners responsibly up to the deductible of the HOA’s insurance policy.  If the damage is over the deductible of the HOA’s insurance policy, the HOA would then cover the cost of the damage that is over the amount of the deductible (all personal property should be covered under your own insurance policy). 

WHAT DAY IS THE TRASH PICKED UP?

Monday and Thursday. 

WHO IS THE INSURANCE AGENT FOR THE HOA?

Our current agent is LaMond Woods 801-272-8468 he is glad to help answer any of your questions about insurance. Please contact your insurance agent and ask him how the insurance works. You will want to ask him about an HO6 policy and tell him the HOA deductible is $10,000.

WHY DOES MY STATEMENT HAVE A BILLING DATE THAT SEEMS TO BE BILLING ME FOR ABOUT 40 DAYS?

As a homeowner you receive a STATEMENT OF YOUR ACCOUNT NOT an INVOICE.   Lakside Village HOA bills your account 10 days before the first of the month (so homeowners would have time to get their payments in by the 1st of the month after receiving their statement), in order for you to see what you’re being billed for the following month we have to put those dates on the statement.  The dates don’t matter and the the amount doesn’t change unless there is an increase.  You are not getting billed for 40 days.  There is a message on your statement every month telling you what month it is billing you for.  If we don't put the dates in that way you wouldn't see a detail of what was charged to your account, it would just show a balance forward without any details.

For example If we billed your account on AUG 20 for September’s Dues.  We have to put the statement date 8/20-9/30 so you could see your September’s charges. When we bill your account for OCT’s Dues we will bill them on/around SEPT 20.  The statement will be 9/20-10/31, so you can see your October’s charges.

Again, we do not send invoices, it is just a statement showing what was billed/received for the time period specified to your account.

CAN I HAVE MY PAYMENT AUTOMATICALLY TAKEN OUT OF MY CHECKING ACCOUNT?

Yes. You can go to the Association website and set up your payments under the ‘Make A Payment’ section of the website.  Contact the management company if you need assistance at.

CAN I MAKE A PAYMENT WITH A CREDIT CARD OR DEBIT CARD?

Yes, please go to the community website and click on the ‘Make A Payment’ section and follow the instructions.  You may pay by Visa, MasterCard and Discover, or by eCheck.  There is a fee if you pay with a credit/debit card.  If you use the eCheck feature, it is free.

WHAT DO MY HOA FEES COVER?

Water, sewer, garbage, landscaping, snow removal, building maintenance, common area power, management fees, master insurance policy, and capital reserves are some of the main things the HOA dues cover.

WHAT IS THE MANAGEMENTS ADDRESS?

Core Community Management   PO Box 802 Draper, UT  84020

IF I WANT TO PAY BY CHECK WERE CAN I SEND MY CHECK?

PO Box 802  Draper, UT  84020

WHAT IS A COMMUNITY ASSOCIATION?

It is a mandatory, non-stock, non-profit corporation. The purpose of this association is the preservation of economic values within your neighborhood through architectural controls and deed restrictions. In addition, it provides for the maintenance, improvement, preservation and administration of the common facilities. Each association is governed by a Board of Directors, elected by the owners, operating under the legal documents which is established the association.

WHAT ARE THE FUNCTIONS AND RESPONSIBILITIES OF THE ASSOCIATION?

The major responsibility of an association is to protect the investment and enhance the value of the property owned h the members. The association is empowered to oversee the duties and obligations of the community as to covenants, conditions, restrictions and easements concerning the property: to fix, levy, collect and enforce payment; any lawful means all charges and assessments and to take care of maintenance and repairs to the common facilities, if any are owned by the association.

WHAT ARE DEED RESTRICTIONS AND WHY HAVE THEM?

Deed restrictions are important rules governing your responsibilities as a member of the association. They are also set up to protect your rights as a homeowner. They are established to make sharing of property and living in harmony convenient and easy for all involved. The Architectural Controls provided for in the deed restrictions are set up, not to stifle your creativity, but rather to ensure that the integrity of the original community design is preserved.

MAY I MAKE IMPROVEMENTS TO MY PROPERTY?

Yes, you may do whatever you desire to the interior of your home. Alterations, additions, or changes to the exterior of your home must be approved by the Board of Directors and Architectural Control Committee prior to beginning the work. This approval safeguards not only the beauty of your home also with the consistency of the surroundings.

WHAT CAN THE HOA DO TO CORRECT A VIOLATION OF A DEED RESTRICTION?

Enforcement remedies are granted to the association by governing legal documents and each Board of Directors adopts an enforcement policy containing specific courses of action. Generally, Core Community Management cites violations during a drive through inspection of the community. Letters are sent out informing residents of violations and asking their cooperation in correcting the problems. If a violation is not corrected within the time frame specified. The association may hire someone to correct the violation and charge the property owner with the costs incurred (if governing documents allow this) or the association ma) hire an attorney and file Suit against the property owner. The Board of Directors has the responsibility) and the duty to enforce the deed restrictions. 

HOW MUCH IS THE ASSESSMENT AND WHAT IS IT SPENT FOR?

The assessment of your community is set on a monthly basis. A budget is developed by your Board of Directors has on operating history and an evaluation of the needs of the community. Assessments may be spent on various services.

CAN THE ASSESSMENT BE INCREASED?

Yes. The Board of Directors controls by the Declaration as well as the increases. The assessments are projected to provide sufficient funds for the day-to-day operation of the community, as well as reserves for making future capital improvements without the need for special assessments.

WHAT HAPPENS IF SOMEONE DOES NOT PAY THE ASSESSMENT?

The assessment is secured by a lien on each lot unit and may be foreclosed by the association if not paid. If the association must spend its time and money to collect your assessment, it will harm the association and eventually you.

WHAT IS OUR ASSOCIATION DELINQUENT ACCOUNT COLLECTION POLICY?

It is important to pay your assessment on time to insure the continuation of services provided to the members of the association. Collection remedies are granted to the association by the governing legal documents and each Board of Directors adopts a collection policy containing a specific time frame for action.

WHERE CAN I FIND IMPORTANT COMMUNITY DOCUMENTS/PAPERWORK?

All available documents are in our Documents page. You may download any of the pdf's at your convenience.

DOES MY MORTGAGE COMPANY PAY MY ASSESSMENTS?

Most mortgage companies no longer escrow for annual assessments. Do not assume they do. Before sending your statement to them, call and verify that they do escrow for our assessments. It is your responsibility to make sure the assessment is paid on time.

WHAT CAN I DO TO HELP MY ASSOCIATION?

Become actively involved. Serve on the board, join a committee, and lend your talents where they can be most useful.

CAN I CHANGE THE OUTSIDE OF MY UNIT?

All modifications to the exterior of your property, including painting and window covering, must be submitted to the Architectural Committee for approval prior to beginning the project. Forms for submitting requests for approval can be found in the forms area on the community website

ARE THERE INSPECTIONS OF THE COMMUNITY DONE?

Neighborhood inspections occur periodically to identify maintenance problems. If any large property maintenance issues need to be addressed, homeowners will be notified by email or a notice on the website.

WHAT HAPPENS IF I BREAK A RULE?

One warning will be issued each calendar year. Homeowners are subject to fines if not corrected before follow up inspections. You may report other homeowners if they are violating and rules by filling a report a violation form in the requests section.

WHEN IS MY HOA PAYMENT DUE?

Assessments are due the 1st of every month and considered late by the 15th. This is your responsibility to get it paid on time regardless of receiving any invoice/statement. If you are unsure of what your payment should be please contact the management company. Please see the make a payment section of the website for payment options and to set up auto debit service.

HOW DO I FILE A SERVICE REQUEST?

Homeowners are asked to address any such correspondence with the Management company via the website by going to the requests tab on the website. 
Please submit any items that require the attention of Management. Requests of service and maintenance will be evaluated and acted upon as soon as possible. Please be aware that we have many projects around the community. If your request is not an emergency, it will be added to the repairs checklist. We try to get requests completed within 2-4 weeks of the submission depending on weather, budget and size of the project (requests can be pushed to next seasons or budget year). You may not get a follow up to all service requests. If you notice that nothing has been taken care of within 4 weeks, please fill out a new service request and let us know that it has been submitted previously. We are not perfect and from time to time service request can be over looked. We appreciate your patience while working with us to get the service requests accomplished. There can be notes written on your service requests that may be seen when you login to the website. If you feel something is not working correctly please feel free to contact the office. 

HOW DO I REPORT A VIOLATION I MAY SEE?

Please submit your inquiry to the the management company on the request page of our website:

IS THERE A SPEED LIMIT?

The speed limit throughout the neighborhood is 5 mph. Each homeowner, guests and service personnel are encouraged to pay attention to the speed limit. With people walking and children playing, 5 mph is definitely plenty.

HOW DO I GET A LOGIN TO MY ACCOUNT?

You will need to contact Core Community Management to get access to the website. We can’t give you a login request until we get the closing payoff from the title company and the account is put into your name. This could take a couple of weeks to get done. Please be patient.

Automatic Payments: please see the Make a Payment section of the website.

HOW CAN I UPDATE MY CONTACT INFORMATION?

When you receive your login for the website you can fill out a homeowner update request form. It is located under the request tab on the website.

HOW CAN I CHECK MY ACCOUNT BALANCE?

To check your account balance go to the check your balance section of the website

STATEMENTS

Statements are sent via email monthly by TOPSSOFT.COM.  In the subject line you will see "Lakeside Village HOA".   Statements are sent to the email address we have on file. It is your responsibility as a homeowner to make sure all information on on your account is updated and correct.

**We recommend getting online and checking your account balance regularly.

HOW DO I GET MY POST OFFICE KEY?

You need to call the Post Office for information. Most Post offices tell you that you will need to replace the lock yourself. If this is the case then you can do it yourself or hire a handy-man to help you. You are welcome to call the handy-man that are listed in the Vendors list.

Website Information:

While we make an effort to provide the most up-to-date information on our HOA website, please note that the content may change and could potentially become outdated. In certain circumstances, updates or corrections might be necessary due to policy changes or decisions made by the President or Board of the HOA. We kindly ask that if you come across any incorrect information, please inform our office so that we can promptly make the necessary corrections to the website.